SHIPPING & RETURNS

Shipping for items within the US usually takes 4-7 business days due to all products are unique and produced only once ordered. Orders shipped outside the US will take 6-10 business days to arrive once ordered.

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This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

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However, in case of a damaged product or a manufacturing error, Kuroblack offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team and provide a clear photo showing the issue.

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If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

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Please note that Kuroblack will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

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Refunds will be processed within 3-5 business days of receiving the returned item. Refunds will be issued to the original payment method.